FAQ's
General Questions
A. If an item on backorder is discontinued, we will notify you promptly and make every effort to find an appropriate replacement. If no suitable alternative is available, your order will be canceled, and we will inform you right away.
A. Hyper Tech Supplies uses an advanced electronic system to track distributor inventory and pricing in real-time, ensuring we always provide competitive rates and accurate stock availability. For more information, please refer to our Pricing Policy in the Terms and Conditions.
A. You can place orders directly through our e-commerce website or via phone, fax, email, or postal mail. For all relevant details, please refer to the Contact Information section.
A. At Hyper Tech Supplies, we strive to process most orders immediately. For U.S. orders, those placed before 3:30 PM PST (Monday through Sunday) typically ship the same business day. In-stock orders are generally processed within minutes of being placed.
A. To ensure secure payments, Hyper Tech Supplies may limit, delay, or cancel credit card transactions billed or shipped to international addresses due to potential fraud risks. In such cases, we may request payment through our PayPal account or via wire transfer.
Frequently Asked Questions
Q. Which credit cards are accepted by Hyper Tech Supplies?
A. Hyper Tech Supplies accepts all major credit cards, including American Express, Visa, and MasterCard. Please note that verification for these cards may take up to 7 business days.
Q. Is it possible to modify or cancel my order after it has been placed?
A. You may modify or cancel your order within a specified timeframe. Please contact our Customer Service team for assistance. Keep in mind that if your order is already being processed, it may not be eligible for modification or cancellation.
Q. Does Hyper Tech Supplies ship internationally?
A. Yes, we offer international shipping. For detailed information on delivery times, fees, and customs procedures, please refer to our Shipping Methods page.
Q. What should I do if I receive a defective product?
A. If the product you receive is defective, please contact our Customer Service team immediately. We will guide you through the return and replacement process to ensure you receive a functional product promptly.
Q. How can I track my order?
A. Once your order has shipped, you will receive a confirmation email containing tracking information, allowing you to monitor your delivery status.
Q. Are there any warranties on the products sold by Hyper Tech Supplies?
A. Yes, most products sold by Hyper Tech Supplies come with a manufacturer’s warranty. Details regarding warranty duration and coverage can be found on the product pages or included in the product packaging.
Q. Can I return a product if I’m not satisfied?
A. Yes, if you are not satisfied with your purchase, you can return the product within a specific period, provided it meets our return conditions. For more details, please review our Return Policy.
For More Questions Please Contact us by live chat or Email us Support@hypertechsupplies.com.